These Website Terms of Use (“Terms”) govern your access to and use of the website located at https://caligomovers.com, including its pages, forms, chat features, tools, and related online services (collectively, the “Website”).
The Website is owned and operated by CaliGo Movers Inc., doing business as CaliGo Movers (“CaliGo Movers,” “Company,” “we,” “us,” or “our”).
By accessing or using the Website, you acknowledge that you have read, understood, and agreed to these Terms. If you do not agree with these Terms, please do not use the Website.
1. Eligibility
You must be at least 18 years old and legally capable of entering into an agreement to use the Website or submit a request for moving services.
By using the Website, you represent that the information you provide is accurate and that you have the legal authority to provide it.
2. Purpose of the Website
The Website provides general information about CaliGo Movers and allows visitors to:
- request information about moving services;
- request that the Company contact them;
- submit preliminary move details;
- provide inventory information;
- request an appointment or consultation;
- communicate with the Company through forms, chat, telephone, text message, or email.
The Website does not itself complete, confirm, or guarantee a moving reservation.
3. Website Requests Are Not Moving Contracts
Submitting a form, inventory list, estimate request, contact request, or other information through the Website does not:
- create a contract for moving services;
- confirm the availability of a moving date;
- guarantee a particular price;
- reserve a moving crew or vehicle;
- constitute a written estimate;
- establish a Not to Exceed price;
- constitute a bill of lading or moving services agreement;
- require CaliGo Movers to accept or perform the requested move.
A moving service relationship is created only after the Company and the customer complete and accept the required written documents and any required signatures, deposits, confirmations, or notices.
4. Estimate Requests and Preliminary Pricing
Any prices, rates, ranges, calculators, examples, or preliminary figures displayed or discussed through the Website are provided for general informational purposes only unless expressly identified in a separate written document as an official estimate.
Information submitted through an online form may be used to help us understand the requested services and prepare for further communication or inspection.
An online form submission is not an official written moving estimate or a Not to Exceed price.
Any official estimate, Not to Exceed price, service description, hourly rate, minimum charge, valuation selection, additional service charge, or other binding pricing term will be stated in the applicable written moving documents.
If there is a conflict between the Website and a signed moving document, the signed moving document will control.
5. Inventory Information
Inventory information submitted through the Website is preliminary and is based on the information provided by the customer.
The customer is responsible for providing complete and accurate information regarding:
- the items to be moved;
- item quantity and approximate size;
- pickup and delivery locations;
- stairs, elevators, gates, parking, and access restrictions;
- heavy, oversized, fragile, valuable, or specialty items;
- packing or unpacking requirements;
- storage requirements;
- disassembly and reassembly requirements;
- any other condition that may affect the move.
Website inventory information may be reviewed, corrected, supplemented, or replaced during an inspection, consultation, or preparation of the official moving documents.
6. Scheduling and Availability
Requested dates and times are subject to availability.
A date entered into a Website form is a requested date only and is not confirmed until CaliGo Movers provides a separate confirmation.
Service availability may depend on staffing, equipment, location, weather, traffic, building access, safety considerations, permit requirements, and other operational conditions.
7. Customer Responsibilities
When using the Website, you agree to:
- provide truthful, current, and complete information;
- provide contact information that belongs to you or that you are authorized to use;
- promptly notify us if submitted information changes;
- avoid submitting malicious code, false requests, spam, or fraudulent information;
- avoid attempting to interfere with the operation or security of the Website;
- comply with applicable laws.
You may not use the Website to impersonate another person, submit unauthorized requests, collect Website data through automated means, or attempt to gain unauthorized access to the Website, CRM, servers, accounts, or connected systems.
8. Telephone, Email, and Text Communications
When you provide your telephone number or email address and submit a request, you authorize CaliGo Movers and its representatives to contact you regarding that request through:
- telephone calls;
- text messages;
- email;
- voicemail;
- Website chat.
These communications may include questions about your move, scheduling, inspections, service confirmations, document delivery, customer support, and other communications directly related to your request or services.
Message and data rates may apply.
You may request that text messages stop by replying STOP, or by contacting us directly. You may unsubscribe from marketing emails using the unsubscribe instructions contained in those emails.
Consent to receive promotional or automated marketing communications is not a condition of purchasing moving services. Where legally required, separate consent will be obtained before automated or prerecorded marketing communications are sent.
9. Call Recording and Monitoring
To support customer service, quality assurance, training, fraud prevention, documentation, and dispute resolution, some telephone calls may be monitored or recorded.
Where consent is required, we will provide notice and obtain the required consent before intentionally recording a confidential telephone conversation.
You may decline recording by informing the representative. When reasonably available, we may continue the communication without recording or provide an alternative method of communication, such as email.
Recordings will be handled in accordance with our Privacy Policy and applicable law.
10. Privacy and Cookies
Our collection, use, disclosure, and protection of personal information are described in our Privacy Policy.
The Website may use cookies, analytics technologies, advertising technologies, and similar tools to operate the Website, understand Website traffic, measure advertising performance, prevent fraud, and improve our services.
By using the Website, you acknowledge that your information may be processed through service providers used for Website hosting, customer relationship management, communications, analytics, advertising, and security, as described in the Privacy Policy.
11. Intellectual Property
Unless otherwise stated, the Website and its original content, including its design, layout, text, graphics, logos, icons, photographs, videos, forms, software, and other materials, are owned by or licensed to CaliGo Movers and are protected by applicable intellectual property laws.
You may view and print Website content for your personal, noncommercial use.
You may not reproduce, distribute, modify, publish, sell, license, scrape, reverse engineer, or commercially exploit Website content without prior written permission from CaliGo Movers.
“CaliGo Movers,” the CaliGo Movers logo, and associated branding may not be used without authorization.
12. Third-Party Services and Links
The Website may contain links to or integrations with third-party services, including maps, social networks, review platforms, analytics providers, CRM systems, communication services, and government license verification resources.
We do not control third-party websites or their availability, content, security, privacy policies, or practices.
Your use of a third-party service is governed by that third party’s applicable terms and policies.
13. Customer Reviews and Feedback
You may provide honest feedback or reviews concerning your experience with CaliGo Movers.
Nothing in these Terms is intended to prohibit or penalize a customer for providing an honest review, assessment, or statement protected by applicable law.
You may not knowingly publish false information, impersonate another person, disclose confidential information belonging to others, or use reviews to commit fraud, harassment, extortion, or another unlawful act.
Federal consumer law prohibits standardized contract provisions that prevent consumers from posting honest negative reviews or financially penalize them for doing so.
14. Website Availability
We attempt to keep the Website accurate, secure, and available, but we do not guarantee that it will always operate without interruption, delay, error, or security risk.
We may modify, suspend, remove, or discontinue any Website feature at any time.
The Website should not be used as the sole method of communicating an urgent change, cancellation, claim, complaint, or moving-day instruction. Urgent matters should be communicated directly by telephone and confirmed in writing.
15. Disclaimer
The Website and its general informational content are provided on an “as available” basis.
To the fullest extent permitted by law, CaliGo Movers disclaims warranties relating solely to the operation of the Website, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
This disclaimer does not modify:
- any signed moving services agreement;
- any written estimate or Not to Exceed price;
- any required valuation or cargo protection;
- any obligation imposed by applicable moving laws;
- any consumer right that cannot legally be waived.
16. Limitation of Liability
To the fullest extent permitted by law, CaliGo Movers will not be liable for indirect, incidental, special, exemplary, or consequential damages arising solely from the use of, or inability to use, the Website.
This Website limitation does not apply to claims relating to:
- the actual performance of moving services;
- loss of or damage to household goods;
- personal injury;
- gross negligence or willful misconduct;
- signed moving documents;
- statutory consumer rights;
- liability that cannot legally be limited or excluded.
Claims relating to moving services will be governed by the applicable moving documents and applicable law.
17. Indemnification
You agree to be responsible for losses, claims, or expenses resulting from your intentional misuse of the Website, fraudulent submissions, violation of these Terms, infringement of another person’s rights, or unlawful conduct.
This section does not require a consumer to indemnify CaliGo Movers for the Company’s own negligence, willful misconduct, or violation of law.
18. Restriction of Website Access
We may restrict or suspend access to the Website when we reasonably believe that a user:
- is violating these Terms;
- is attempting to damage or compromise the Website;
- is submitting fraudulent or abusive requests;
- is interfering with another person’s use of the Website;
- is engaging in unlawful conduct.
Restriction of Website access does not cancel or modify an existing signed moving agreement.
19. Governing Law and Venue
These Terms are governed by the laws of the State of California and applicable federal law, without regard to conflict-of-law principles.
Unless applicable law requires otherwise, disputes relating solely to use of the Website will be brought in a court of competent jurisdiction located in Los Angeles County, California.
This section does not limit any right or remedy that cannot legally be waived.
20. Relationship to Other Agreements
These Terms govern use of the Website only.
Moving services may be governed by separate documents, including written estimates, moving services agreements, bills of lading, inventory reports, valuation selections, change orders, invoices, and other required notices.
If these Website Terms conflict with a signed moving document regarding the actual moving services, the signed moving document will control for those services.
The Privacy Policy controls matters concerning the collection and processing of personal information.
21. Severability and No Waiver
If any provision of these Terms is found invalid or unenforceable, the remaining provisions will continue in effect to the fullest extent permitted by law.
A failure by CaliGo Movers to enforce a provision does not waive the right to enforce it later.
22. Changes to These Terms
We may update these Terms when our Website, business practices, services, or legal obligations change.
The updated version will be published on the Website with a revised Effective Date.
Your continued use of the Website after an update constitutes acceptance of the updated Terms to the extent permitted by law. Material changes will not retroactively modify an existing signed moving agreement unless separately agreed in writing.
23. Contact Information
CaliGo Movers Inc.
Doing Business As: CaliGo Movers
California Household Mover Permit: [ACTIVE PERMIT NUMBER]
USDOT Number: [NUMBER, IF APPLICABLE]
MC Number: [NUMBER, IF APPLICABLE]
Business Address:
Telephone:
Email:
Website: