FAQs

CaliGo Movers provides residential moving, apartment moving, office moving, furniture moving, packing and unpacking, labor-only assistance, and long-distance moving within California. Services may be customized depending on the size of your move, access conditions, locations, and the amount of help you need.

We serve customers across our Southern California service areas, including Los Angeles County, Orange County and nearby communities. Qualifying intrastate moves to other California locations may also be available based on the route and move details.

CaliGo Movers is a licensed and insured moving company. California Household Mover Permit: CAL-T 0192283 Active. USDOT Number: USDOT 3489907 Active. MC Number: MC 1173381 Authorized. Current registration information can be verified through the appropriate official databases.

Yes. We help with houses, apartments, condominiums, offices, studios, retail spaces, and other small commercial moves. Commercial moves may require additional planning for elevators, parking, building access, equipment, and operating hours.

Yes. Our movers can help load or unload your rental truck, storage container, trailer, or moving pod. Labor-only service does not include a moving truck unless one is specifically included in your written reservation.

You can submit the estimate form on our website or contact us by phone. Please provide your pickup and delivery locations, preferred date, home or office size, stairs or elevator information, large items, and any packing assistance needed.

No. Information submitted online or discussed by phone may be used to provide an initial planning range. Your official written estimate is prepared after the details and inventory of your move have been reviewed.

The price may depend on distance, number of movers, time required, amount and size of belongings, stairs, elevators, walking distance, parking, packing materials, specialty items, additional stops, storage, and other requested services.

Your estimate will explain what is included in your specific move. Depending on the selected service, the rate may include the moving crew, truck, standard equipment, furniture blankets, loading, unloading, transportation, placement of items, and standard furniture disassembly and reassembly.

No. We explain applicable rates and anticipated charges before the move. The final price may change when items, addresses, access conditions, or requested services differ from the information originally provided.

The Not to Exceed price is the maximum amount you may be charged for the transportation and services listed in your moving agreement. It may change when you request and approve additional items or services through a written change order.

For certain hourly moves within California, transportation time may be calculated using Double Drive Time between the pickup and delivery locations. Loading and unloading time is not doubled. When applicable, the calculation will be explained in your written estimate.

A reservation deposit may be required depending on the moving date, type of service, and availability. The amount, refund conditions, and cancellation terms will be disclosed before your reservation is confirmed.

Available payment methods will be listed in your reservation confirmation and moving agreement. Contact us before moving day if you need to confirm whether a particular payment method is accepted.

Tipping is never required. When customers feel that the crew provided excellent service, a tip is always appreciated and may be given directly to the movers.

We recommend booking as early as possible, especially for weekends, holidays, the end of the month, and the summer moving season. Last-minute reservations may be available, but dates are not guaranteed until confirmed.

In many cases, we can begin the reservation process with a preferred date and general destination area. Final addresses, inventory, access information, and requested services must be confirmed before the move.

Same-day and last-minute moves may be available depending on crew and truck availability. Contact us as soon as possible, and we will explain the available options.

A move is confirmed only after the required booking steps are completed and you receive a written confirmation from CaliGo Movers. Submitting a website form by itself does not reserve a date.

Yes, subject to availability. Contact us as soon as possible if your date, addresses, inventory, or requested services change. Changes may affect the crew, truck, estimated time, price, or availability.

Cancellation and rescheduling terms will be provided with your reservation confirmation. Review the confirmation carefully and notify us as early as possible about any changes.

Yes. We offer full packing, partial packing, and help with selected rooms or fragile items. Packing can be completed before the move or on moving day depending on the size of the job and your reservation.

Yes. Packing materials may be available upon request, including boxes, tape, packing paper, protective wrap, and specialty containers. Applicable material charges will be discussed before use.

Yes. Use strong moving boxes, sufficient cushioning, and secure tape. Clearly label fragile boxes, avoid overloading them, and close all boxes before the movers arrive unless packing service is included.

Yes. Our movers can disassemble and reassemble many standard furniture items when safe and practical. Complex, custom-built, antique, wall-mounted, or specialty furniture may require additional time or a qualified third party.

Refrigerators should be emptied, defrosted, and dried. Washers, dryers, dishwashers, and other connected appliances should be disconnected and prepared before arrival. Gas, plumbing, and permanent electrical connections should be handled by a qualified professional.

Finish packing unless packing service is scheduled, label boxes by room, separate personal items, reserve elevators and loading areas, arrange parking permits, disconnect appliances and electronics, keep children and pets away from work areas, and report inventory changes.

Your confirmation will include an arrival time or arrival window. Traffic, weather, building access, and earlier jobs may affect arrival. We will communicate with you if a significant delay occurs.

An adult customer or authorized representative should be present at pickup and delivery to review the inventory, sign documents, answer questions, approve placement, and authorize changes.

Yes. Our team uses appropriate moving equipment and protective materials based on the item and service selected. Fragile or high-value items should be disclosed before moving day.

We take reasonable precautions while moving items through your home or building. Tell us in advance about delicate flooring, narrow hallways, recently painted surfaces, unusual entrances, or property protection requirements.

Yes. At delivery, our movers will place furniture and boxes in the rooms you identify. Clearly labeling every box by room will make unloading more efficient.

Yes. Additional pickup or delivery stops may be arranged in advance. Extra locations may affect time, route, equipment, and price, so all stops should be included in your estimate.

Yes. Please disclose flights of stairs, elevator availability, walking distance, and building restrictions before the move. Reserve elevators and loading areas in advance when required.

Customers should inform us about parking restrictions and arrange permits or reserved loading space when necessary. Long walking distances, shuttle service, parking fees, or citations may affect the move.

Some heavy and specialty items may be accepted with advance notice. Provide dimensions, approximate weight, photographs, stairs, and access details. Special equipment, additional movers, or a specialist may be required.

For safety reasons, movers generally cannot transport hazardous, flammable, explosive, illegal, or unsafe materials. Customers should personally transport cash, jewelry, medication, passports, important documents, keys, and irreplaceable items.

Your moving agreement will explain the valuation and protection options available for your shipment. Review the options before signing and identify items of unusual or extraordinary value in writing.

Notify CaliGo Movers as soon as possible. Keep the item, packaging, photographs, receipts, inventory documents, and other supporting information. Claims should be submitted in writing according to your moving documents.

We handle customer-packed boxes with care. However, damage inside a box may be more difficult to evaluate when the contents and packing condition were not visible to the movers. Use suitable boxes and secure cushioning.

Yes. We recommend photographing valuable furniture, electronics, fragile items, and their general condition before moving day.

Moves may continue during light rain when conditions are safe. Severe weather, unsafe roads, flooding, high winds, or other hazardous conditions may require a delay or rescheduling.

Moving time can increase because of additional items, packing needs, stairs, elevators, long carries, parking problems, traffic, building restrictions, or other conditions. We will keep you informed about changes.